What are the conditions for Replacement Or Refund?

As explained earlier, to be eligible for free replacement, return, refund of any item – buyer must product an authenticated unboxing video which can support buyer’s claim. No replacement claim will be accepted without unboxing video.

Free replacements or refund can be requested if the following conditions apply:

• Item received is physically damaged; (you must prove this by a video of unpacking or unboxing)
• Item received has missing parts or accessories; (you must prove this by a video of unpacking or unboxing)
• Item received is different from their description on the product detail page on dwellsindia.com
• Item received is defective/does not work properly. (you must prove this by a video of unpacking or unboxing)